Useful Information
Practical guidance to help our drivers work safely, professionally, and efficiently.
1. About Galactic Cars Ltd
We are a Transport for London (TfL) licensed Private Hire Operator.
As a driver for Galactic Cars Ltd, you play a vital role in delivering safe, comfortable, and professional journeys to our passengers.
Your responsibilities include:
Following TfL regulations and UK road laws.
Providing polite, professional customer service.
Maintaining a clean, well-presented vehicle.
Only accepting pre-booked jobs through the company.
📎 TfL Licensing Info: https://tfl.gov.uk/info-for/taxis-and-private-hire
2. Professional Passenger Service
Greeting: Politely confirm the passenger’s name before starting the journey.
Luggage: Offer help if appropriate, handle items carefully.
Comfort: Maintain a comfortable temperature and adjust music volume to suit the passenger.
Driving Style: Smooth acceleration and braking, avoid sudden manoeuvres.
Communication: Keep the passenger informed if there is a delay or route change.
Conduct: Always remain calm and respectful — report incidents to the office.
📎 Customer Service Tips: https://tfl.gov.uk/info-for/taxis-and-private-hire/drivers/customer-service
3. Road Rules & Good Practice
Always follow posted speed limits and traffic signs.
Check bus lane signs — some operate all day, others only during specific hours.
Avoid entering yellow box junctions unless your exit is completely clear.
Be aware of Congestion Charge and Ultra Low Emission Zone (ULEZ) boundaries.
Park only in legal areas — avoid bus stops, taxi ranks, and disabled bays.
📎 Highway Code: https://www.gov.uk/guidance/the-highway-code
📎 ULEZ Information: https://tfl.gov.uk/modes/driving/ultra-low-emission-zone
4. Airport Guidelines – General
Always use official airport drop-off and pick-up points.
For pickups, follow airport signage to the designated meeting areas.
Pay any applicable charges through official payment methods.
Confirm your meeting location with the passenger before leaving the car park.
Avoid stopping or waiting in prohibited areas.
📎 Heathrow Info: https://www.heathrow.com/transport-and-directions
📎 Gatwick Info: https://www.gatwickairport.com/to-and-from
5. Safety & Security
Keep vehicle doors locked when stationary in public places.
Store valuables out of sight.
In case of disagreement or difficult behaviour, remain calm and report it to the office.
In an accident:
1. Stop safely.
2. Turn on hazard lights.
3. Check for injuries and call emergency services if required.
4. Exchange details and take photographs if safe to do so.
6. Working Smart & Efficiently
Position yourself in areas with higher passenger demand when between jobs.
Keep your acceptance and completion rates high for better job allocation.
Maintain your vehicle in excellent condition at all times.
Small touches like bottled water or tissues can improve passenger satisfaction and reviews.
7. Do’s & Don’ts
Do’s
Confirm the passenger’s name before starting the journey.
Keep your vehicle clean, tidy, and well-presented at all times.
Follow all UK road laws, traffic signs, and TfL regulations.
Be polite, respectful, and professional with every passenger.
Assist with luggage when appropriate and safe to do so.
Maintain a comfortable temperature and pleasant environment in the car.
Report any incidents or safety concerns to the office promptly.
Don’ts
Do not pick up passengers who have not booked through the company.
Do not smoke, vape, or eat in the vehicle while carrying passengers.
Do not park or wait in prohibited or unsafe areas.
Do not argue or engage in confrontations with passengers.
Do not use your phone while driving unless completely hands-free.
Do not ignore passenger concerns or feedback.
8. Useful Contacts
Galactic Cars Office: 020 3355 7475
TfL Licensing: 0343 222 4444
Police Non-Emergency: 101
Emergency Services: 999
Heathrow Lost Property: https://www.heathrow.com/lost-property
Gatwick Lost Property: https://www.gatwickairport.com/at-the-airport/passenger-services/lost-property/
