Privacy Policy

Company: Galactic Cars Ltd
Registered in England and Wales
1. Introduction
At Galactic Cars Ltd (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website, services, or mobile applications, you agree to the terms of this policy.
2. Who We Are
Galactic Cars Ltd is a private hire vehicle operator registered and licensed in the United Kingdom. We provide transportation and booking services through our website and mobile applications. Our registered office address is:
Galactic Cars Ltd
[Insert Company Address]
Company Number: [Insert Number]
Email: [Insert Email]
Phone: [Insert Contact Number]
3. What Information We Collect
We collect the following types of personal data from you, depending on how you interact with us:
3.1 Personal Identification Data
• Full name
• Date of birth
• Contact details (email address, phone number, home address)
• Proof of identity (e.g. driving licence, passport) if required by law
3.2 Booking and Transaction Data
• Pickup and drop-off locations
• Journey history
• Payment method and billing information
• Preferences and feedback
3.3 Technical Data
• IP address
• Device type and operating system
• Browser type and version
• Cookies and usage data
3.4 Communication Data
• Correspondence via email, phone, chat, or website forms
• Marketing preferences
• Support queries
4. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we use it in the following ways:
• To process and manage your bookings
• To contact you regarding your journey or account
• To provide customer support and resolve complaints
• To send service notifications or important updates
• To personalise your user experience
• To meet regulatory, legal, or tax obligations
• To send marketing communications (only with your consent or if permitted under soft opt-in rules)
5. Lawful Basis for Processing
Under the UK GDPR, we must have a lawful basis to collect and use your personal data. Our lawful bases include:
• Contractual necessity: To fulfil our contract with you (e.g., bookings)
• Legal obligation: To comply with the law (e.g., licensing and record-keeping)
• Legitimate interests: To improve and promote our services, provided your rights are not overridden
• Consent: For marketing and optional cookies (you may withdraw consent at any time)
6. Marketing Communications
If you opt in to receive marketing emails or promotions from us, we may contact you occasionally with updates about new services, offers, or features.
You can unsubscribe at any time by:
• Clicking the unsubscribe link in our emails
• Adjusting your preferences in your account settings
• Contacting us directly at [insert email]
We will never sell your data to third parties for marketing purposes.
7. Sharing Your Information
We may share your personal data with trusted third parties, including:
• Payment processors (e.g., Stripe, PayPal)
• IT and hosting providers
• Marketing service providers
• TfL or other regulatory authorities (for compliance)
• Law enforcement or government bodies (if required by law or court order)
All service providers are contractually obliged to keep your data safe and only use it as instructed by us.
8. Data Storage & Security
We store your data securely using encrypted systems and industry-standard cybersecurity measures. Access is restricted to authorised personnel only.
We implement the following safeguards:
• SSL encryption across our platforms
• Encrypted storage of payment data
• Secure user authentication
• Regular system audits and penetration testing
9. Data Retention
We retain your personal data for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
• Booking and account data: Retained for 6 years in line with HMRC and TfL requirements
• Marketing preferences: Until you unsubscribe or withdraw consent
• Cookies and technical data: Retention periods vary based on cookie type (see Cookie Policy)
10. Your Data Protection Rights
Under the UK GDPR, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data (“right to be forgotten”)
• Object to processing for direct marketing or on grounds of legitimate interest
• Restrict how your data is processed
• Port your data to another provider in a structured format
• Withdraw consent where we rely on it (e.g., for marketing)
To exercise any of your rights, please email us at [Insert Data Protection Contact Email]. We aim to respond within one calendar month.
11. Cookies
Our website uses cookies to enhance your experience, analyse traffic, and provide personalised content. By continuing to use our site, you consent to our use of cookies in accordance with our Cookie Policy.
You can manage cookie preferences at any time via your browser settings.
12. Children's Privacy
Our services are not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it.
13. International Data Transfers
All your personal data is processed in the United Kingdom. If we ever transfer your data outside the UK, we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or data adequacy decisions approved by the UK Government.
14. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in the law or our services. When we do, we will:
• Update the “Effective Date” at the top of this page
• Notify you through our website or email if changes are significant
We encourage you to review this page regularly.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact our Data Protection Officer:
Data Protection Officer
Galactic Cars Ltd
Phone: 020 3355 7475
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority:
https://www.ico.org.uk
Telephone: 0303 123 1113
Copyright © 2025 Galactic Cars Ltd. All Rights Reserved.
This privacy policy was last updated on 21-July-2025.