Privacy Policy
1. Introduction
Galactic Cars Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Galactic Cars Ltd is the data controller for the purposes of UK data protection law. This means we are responsible for deciding how and why your personal data is processed.
3. Information We Collect
We may collect personal information including your name, contact details, email address, telephone number, pick-up and drop-off addresses, payment details, booking history, and any additional information you provide when making a booking or contacting us.
4. How We Collect Data
We collect information when you make a booking through our website, by telephone, by WhatsApp, by email, or through any online booking form. We may also collect information through payment providers such as Stripe or PayPal and through website cookies.
5. Purpose of Processing
We use your personal data to process bookings, provide transport services, communicate with you regarding your journey, process payments, handle complaints, comply with legal obligations, and improve our services. We do not sell your personal data to third parties.
6. Legal Basis for Processing
We process your data under the following lawful bases: performance of a contract (to provide your booking), compliance with legal obligations, legitimate business interests, and where required, your consent.
7. Sharing of Data
We may share necessary booking details with licensed private hire drivers for the purpose of fulfilling your journey. We may also share information with payment providers, IT service providers, or regulatory authorities where required by law. We only share data necessary for the relevant purpose.
8. Data Retention
We retain personal data only for as long as necessary to fulfil booking services and comply with legal, tax, and regulatory obligations. Booking records may be retained for a minimum period required under TfL or HMRC regulations.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. However, no online transmission is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Under UK data protection law, you have the right to request access to your personal data, request correction of inaccurate data, request deletion where applicable, restrict processing, object to processing, and lodge a complaint with the Information Commissioner’s Office (ICO).
11. Cookies
Our website may use cookies to improve user experience and website functionality. You may control or disable cookies through your browser settings. Where required by law, we will request your consent before placing non-essential cookies.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be published on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
